At MACHUPICCHU HAHA TRIPS E.I.R.L. we will request personal information, which will be used in a strictly confidential manner for the aforementioned purposes:
To confirm the reservation of any of our services, you must make an initial payment of 30% of the total price of the requested service (this is not refundable under any circumstances). Next, we mention the means of Payment.
Commissions: All payment methods generate commissions, which vary depending on the modality. For this reason, it is important to emphasize that it is the client who will assume the costs of the same.
Rates in dollars: All rates are expressed in US dollars or in soles according to your sales agent and include taxes and fees applicable to foreign tourists and Peruvians not resident in Peru.
Reservation confirmation: Once we receive your personal information and the payment of 30% for the requested services, we will send you an email within the next 24 hours with the Confirmation Form (this document will include all the details of the contracted service).
The outstanding balance must be paid upon arrival in the city of Cusco or before the start of services to our staff who will assist them 24 hours.
Failure to pay the outstanding balance will make it impossible for you to participate in the contracted services (in no case will the company make any refund of the initial payment).
Any type of modification by the client generates penalties which will be assumed by the client himself.
It is important to emphasize that with regard to train tickets and tickets, for no reason is any modification allowed.
The change of ownership of the service is not allowed either.
In case of requesting the cancellation of any service up to 30 days before the start of the tour, a refund of 30% of the initial payment will be made. Therefore, if a refund is requested 29 or less days before the start of the contracted tour, there is NO return or refund.
The following services: Train tickets and Entrance fees to Machupicchu, do not apply to any cancellation or refund.
It is the passenger’s responsibility to provide WRONG OR FALSE information in order to proceed with reservations.
It is mandatory for the client to bring the passport or travel document with which they made the reservation.
For the cases of hiking and / or adventure tours, it is essential that clients over 65 have a medical certificate of good health.
It is highly recommended to have insurance before leaving your country. Consult with your agent.
If the passenger shows the following signs: drunkenness, use of toxic substances, mental disorders. For security measures, we reserve the right to suspend the contracted service.
In the event that the client fails to comply with the established itinerary and this causes delays, losses or other inconveniences, the client will be responsible for them….
There will be NO possibility of reimbursement when the services are in full development and on a regular basis, and the client, voluntarily, decides not to continue with them.
If the passenger comes with minors, he will have to present the necessary documents of the minor (ID or Passport of the minor, ID or passport of the father or mother).
Also, if the minor travels with a parent or without their parents, it is mandatory to present a notarized letter certified and signed by the notary and by both parents (This authorization is valid for 90 days and must be delivered to the Peruvian immigration authority to that allows the minor to leave the country and is valid only once.)
The following are the criteria to suspend the activity in the contracted services.
At MACHUPICCHU HAHA TRIPS E.I.R.L. we care about the well-being of our clients
RECOMMENDED FOR CULTURAL ACTIVITIES: Due to the fact that the physical demand in the development of these tours is not extreme, we recommend the acquisition of travel insurance that has medical coverage for cancellations and delays.
MANDATORY FOR ADVENTURE ACTIVITIES: Aware of the implications in the different routes (weather conditions, physical demands, adaptation to geography, and others) is that we require the acquisition of travel insurance on a mandatory basis, the same one that offers medical coverage, evacuations, cancellations, delays and more.
Additionally, for people who suffer from pre-existing diseases (high blood pressure and other cardiovascular diseases, problems of the locomotor system, diabetes, asthma, a history of altitude sickness, people who suffer from acrophobia or panic at heights and others) should come with an evaluation medical from their place of origin and with the pertinent medication.
Remember that both medicine and insurance are preventive.
